SAFETY & SECURITY

SECURITY INFORMATION

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Your safety and security is our top priority. Working together with local and national authorities, security measures at our Arenas are under constant review to ensure that they remain effective and proportionate.

We have comprehensive and integrated overt security measures in place including; tailored venue search operations, strategically placed security personnel, multi-purpose dog response teams and intelligence led CCTV monitoring.

In addition, extensive covert security measures are also in place, so whilst you may not see all operational security activity, you should be assured that activity is on-going, often behind the scenes.

We work in partnership with West Midlands Police, who often deploy a variety of resources to work alongside our teams.

These controls and other protective measures are in place across all NEC Group venues, throughout event periods and at all other times.

What can you do to help?

• We encourage you to arrive to the venue as early as possible, to allow more time for enhanced security checks.

• It is best for everyone if you do not bring a bag at all, however if you do, please only bring essentials with you:

NOT PERMITTED
Any bag larger than 42cm x 30cm x 15cm – that’s the size of an A3 sheet of paper

A full list of prohibited items can be viewed below

  • SECURITY
    • What are your current security measures?

      Your safety and security is our top priority. Working together with local and national authorities, security measures at our Arenas are under constant review to ensure that they remain effective and proportionate.


      We have comprehensive and integrated overt security measures in place including; tailored venue search operations, strategically placed security personnel, multi-purpose dog response teams and intelligence led CCTV monitoring.


      In addition, extensive covert security measures are also in place, so whilst you may not see all operational security activity, you should be assured that activity is on-going, often behind the scenes.
      We work in partnership with West Midlands Police, who often deploy a variety of resources to work alongside our teams.


      These controls and other protective measures are in place across all NEC Group venues, throughout event periods and at all other times.

      What can you do to help?

      o We encourage you to arrive to the venue as early as possible, to allow more time for enhanced security checks.
      o It is best for everyone if you do not bring a bag at all, however if you do, please only bring essentials with you:
      NOT PERMITTED
      Any bag larger than 42cm x 30cm x 15cm – that’s the size of an A3 sheet of paper
      A full list of prohibited items can be viewed in the FAQ tab: ‘Are any items banned from the Arena?'.
      o Our security teams work hard to keep you safe, please be patient and help them by co-operating with their requests
      o Customers who make any inappropriate comments to staff or other event goers, even in jest, will be refused entry
      o As always, please remain vigilant and if something doesn’t look right, you should speak to staff or the Police who will take appropriate action.

    • Will I be searched?

      In the interests of safety and security, a search will take place.  Please allow additional time for this process.

      The security search process is a condition of entry.  Any refusal or the use of abusive, threatening or discriminatory remarks, including comments relating to weapons or explosives will result in access being refused.

    • Our bag policy

      We advise that you do not bring a bag at all, however if you do, please only bring essentials with you:
      NOT PERMITTED:
      Any bag larger than 42cm x 30cm x 15cm – that’s the size of an A3 sheet of paper
      If you are unable to return an over-size bag to a vehicle/hotel then a £10 charge will be applicable for storage in an off-site facility

    • I was at an event recently and my bag wasn’t checked?

      Bag searching is just one of many components which go into our security measures but for obvious reasons, we don’t go into specific security details for individual shows as this is potentially detrimental to these processes.

      We have additional security measures in place including visible armed police and dog patrols throughout event periods and at all venues to ensure you guys feel relaxed and comfortable whilst at the show. Also, just a heads up, searches will be carried out throughout the day and evening on all our sites, so be cooperative if one of the teams ask.

    • What items are not permitted to be brought into the venue?

      At Arena Birmingham we’re all about ensuring every visitor has a great time, but rules are rules. It’s a condition of our venue licence that certain items are not allowed into the Arena in the interests of health and safety. These items include, but are not limited to:
      Hot food | Alcohol | Glass bottles | Cans | Flasks | Cool boxes | Hampers | Large flags/banners | Helium balloons | Studded belts | Dog collars | Trouser chains | Selfie Sticks | Sharp/large rings | Smoke Grenades | Flares | Fireworks.
      Items will be confiscated and returned to you after the event, which may delay your access into and out of the Arena. If in doubt, leave it home would be our recommendation. Please note, prohibited items vary on a show-to-show basis; please refer to your ticket terms and conditions for any items that are not allowed into the venue.

    • What can you do to help?

      We encourage you to arrive to the venue as early as possible, to allow more time for enhanced security checks.

      It is best for everyone if you do not bring a bag at all, however if you do, please only bring essentials with you:

      NOT PERMITTED

      Any bag larger than 42cm x 30cm x 15cm – that’s the size of an A3 sheet of paper

      A full list of prohibited items can be viewed in the ‘Dos and Don’ts of what to bring’ section below

      Our security teams work hard to keep you safe, please be patient and help them by co-operating with their requests

      Customers who make any inappropriate comments to staff or other event goers, even in jest, will be refused entry

      As always, please remain vigilant and if something doesn’t look right, you should speak to staff or the Police who will take appropriate action.

    • WHAT ADVICE ARE YOU GIVING PEOPLE COMING TO YOUR VENUES?

      If you’re coming to a show in the near future, we’re encouraging you guys to remain vigilant and report any suspicious activity you may to see to a member of our security staff or the police. Please give yourselves plenty of time when planning your journey and get here as early as you can as enhanced security checks will be in place.

    • HOW WILL QUEUING BE AFFECTED?

      We encourage you guys to arrive as early as possible to allow time for enhanced security checks when heading into the venue.
      We have additional security measures in place including visible armed police and dog patrols throughout event periods and at all venues to ensure you guys feel relaxed and comfortable whilst at the show. Also, just a heads up, searches will be carried out throughout the day and evening at all sites, so be prepared if one of the guys ask.

• Our security teams work hard to keep you safe, please be patient and help them by co-operating with their requests

• Customers who make any inappropriate comments to staff or other event goers, even in jest, will be refused entry

• As always, please remain vigilant and if something doesn’t look right, you should speak to staff or the Police who will take appropriate action.